Shipping Policy

Shipping Policy-rarebeautyonlinestore

Thank you for choosing rarebeautyonlinestore (rarebeautyonlinestore.com). This Shipping Policy outlines the details of our shipping services, including order processing, delivery timeframes, shipping fees, and related responsibilities. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms of this policy.

1. Order Processing Time

We strive to process and prepare all orders for shipping promptly. Typically, orders are processed within 1-3 business days from the date of order confirmation. Please note that business days exclude weekends and public holidays. During peak seasons (such as major holidays, promotional sales events) or due to unforeseen circumstances (e.g., inventory shortages, force majeure), order processing may be delayed by 1-2 additional business days. We will notify you via email if there is a significant delay in processing your order.

2. Delivery Timeframes

The estimated delivery time for all orders (regardless of destination) is 6-12 business days from the date the order is shipped. This delivery timeframe is an estimate and may vary slightly based on factors such as the destination region, local logistics conditions, and customs clearance processes (for international shipments). Please note that delivery timeframes do not include order processing time.
Once your order is shipped, we will send a shipping confirmation email to the address you provided. This email will include a tracking number that you can use to monitor the progress of your delivery through the logistics provider’s official website.

3. Shipping Fees

rarebeautyonlinestore offers free global shipping on all orders, with no minimum purchase requirement. No additional shipping fees, handling fees, or surcharges will be applied to your order at checkout or during the delivery process. This free shipping policy applies to all destinations worldwide and all product types available on our website.

4. Shipping Destinations

We provide shipping services to most countries and regions around the world. During the checkout process, you can enter your shipping address to confirm if we deliver to your location. If your destination is not available for shipping, you will be notified promptly, and we will assist you in canceling the order and issuing a full refund.

5. Shipping Information Responsibility

You are responsible for providing accurate, complete, and up-to-date shipping information (including full name, detailed address, phone number, and postal code) during the order placement process. Incorrect or incomplete shipping information may result in delayed delivery, lost shipments, or misdelivery. rarebeautyonlinestore will not be liable for any losses or delays caused by inaccurate shipping information provided by you.
If you need to modify your shipping information after placing an order, please contact our customer service team at [email protected] immediately. We will do our best to assist you, but we cannot guarantee that changes can be made once the order has been processed or shipped.

6. Shipment Tracking

After your order is shipped, you will receive a shipping confirmation email containing a unique tracking number. You can use this tracking number to check the real-time status of your shipment by visiting the logistics provider’s website (the link will be included in the shipping confirmation email) or by logging into your rarebeautyonlinestore account and viewing your order details.
If you are unable to track your shipment or have questions about the tracking information, please contact our customer service team for assistance.

7. Delayed or Lost Shipments

While we work with reliable logistics partners to ensure timely delivery, occasional delays may occur due to factors beyond our control (e.g., customs inspections, weather conditions, transportation disruptions). If your order has not been delivered within 15 business days of the shipping date, please contact us immediately so we can investigate the issue with the logistics provider.
If your order is confirmed as lost by the logistics provider, we will offer you a full refund or reship the product at no additional cost to you. To process this, please provide our customer service team with your order number and relevant tracking information.

8. Customs and Duties

For international shipments, your order may be subject to customs duties, taxes, or other fees imposed by the destination country or region. These fees are the responsibility of the recipient and are not included in the product price or free shipping offer. rarebeautyonlinestore has no control over these fees and cannot predict their amount.
Customs policies vary by country, so we recommend that you check the local customs regulations of your destination before placing an order. If you refuse to pay the customs fees and the order is returned or abandoned, you will be responsible for any return shipping costs and may be subject to a restocking fee.

9. Contact Us

If you have any questions, concerns, or requests regarding our shipping policy or your order’s shipping status, please contact our customer service team:
Email: [email protected]
We will respond to your inquiry within 24-48 business hours (excluding weekends and public holidays) and assist you in resolving the issue.