Refund Policy-rarebeautyonlinestore

1. Eligible Scenarios for Refunds

• Defective or Damaged Products: If you receive a product that is defective (e.g., broken packaging, malfunctioning texture, expired), damaged during shipping, or does not match the product description on our website (e.g., wrong shade, wrong product type).
• Unopened and Unused Products (Change of Mind): You may request a refund for unopened, unused products in their original packaging (with all seals, tags, and accessories intact) within 30 calendar days of delivery. Please note that return shipping costs for change-of-mind refunds will be borne by you.
• Late or Lost Shipments: If your order is not delivered within the estimated delivery time (excluding delays caused by force majeure, customs clearance, or incorrect shipping information provided by you) and is confirmed as lost by the logistics provider, we will provide a full refund or reship the product at your option.
• Duplicate Orders: If you accidentally place duplicate orders and contact us in a timely manner (before the order is shipped), we will cancel the redundant order and issue a full refund. If the duplicate order has already been shipped, you need to return the unopened product as per the change-of-mind refund requirements to receive a refund.

2. Non-Refundable Items

• Opened or Used Products: Any makeup product that has been opened (seal broken), used (e.g., swatched, applied), or whose original packaging is damaged or incomplete (excluding damage caused during shipping).
• Free Gifts or Promotional Items: Free gifts, samples, or products purchased under special promotional activities (e.g., "final sale" items, buy-one-get-one-free items) that are clearly marked as non-refundable.
• Customized Products: Products customized according to your specific requirements (e.g., personalized engraved makeup tools, custom shade combinations) cannot be refunded unless they are defective.

3. Refund Application Process

1. Initiate a Request: Contact our customer service team via email at [email protected] within the eligible time frame (30 days for unopened products, 7 days for defective/damaged products). Please include the following information in your email: order number, product name and SKU, reason for refund, and clear photos/videos of the product (especially for defective or damaged items).
2. Review and Approval: Our customer service team will review your refund request and the attached materials within 2-3 business days. We will send you an email notification to confirm whether your request is approved. If additional information is needed, we will contact you via email.
3. Return the Product (If Required): For approved refund requests that require product return (e.g., defective items, change-of-mind returns), we will provide you with a return shipping label (for defective/damaged items, shipping costs are borne by us; for change-of-mind returns, you need to arrange and pay for shipping). Please ship the product back to the address specified by our customer service within 7 business days of receiving the approval notification. Note: Please keep the shipping tracking number for reference.
4. Product Inspection: Once we receive the returned product, our quality inspection team will verify its condition (e.g., whether it is defective, whether it is unopened and unused) within 3-5 business days. We will notify you via email of the inspection result.

4. Refund Processing and Timing

• Refund Amount: For eligible refunds, we will refund the full purchase price of the product. Shipping fees paid at the time of purchase will be refunded only if the refund is due to our fault (e.g., defective product, wrong shipment, lost order). For change-of-mind refunds, shipping fees are non-refundable.
• Refund Method: Refunds will be credited back to your original payment method (e.g., credit card, PayPal, debit card). We do not offer cash refunds or store credit refunds unless specifically agreed upon.
• Processing Time: The refund will be processed by our team within 5-7 business days after passing the product inspection. The time it takes for the refund to appear in your account depends on your payment provider and bank’s processing rules, usually 3-10 business days. If you do not receive the refund within 15 business days after we send the refund confirmation, please contact your payment provider or bank first, or reach out to our customer service for assistance.

5. Special Notes

• Proof of Purchase: You must provide a valid proof of purchase (e.g., order confirmation email, order number) when applying for a refund. We will not process refund requests without valid purchase evidence.
• Incorrect Shipping Information: If the refund is caused by incorrect or incomplete shipping information provided by you (e.g., wrong address, missing phone number), we will not bear the return shipping costs, and the refund may be delayed.
• Force Majeure: We will not be liable for delayed or unprocessed refunds caused by force majeure events (e.g., natural disasters, wars, system failures of payment providers or banks). We will resume the refund process as soon as the force majeure event ends.

6. Contact Us